FAQ's
The best way to place a detailed or custom cake order is to call, text, or email us with information about your event and the cake you are wanting.
Please include the number of guests or servings needed, the date and time of your event, flavors, colors, and theme.
We will use this information to create a quote.
A quote does not mean your cake is on the books.
Depending on the design, details may need to be discussed in person.Please allow ample time when placing your order. At this time, we are booking one to two weeks in advance. We ask that all details of your order be finalized by the Saturday before your cake is due. This allows us the time needed to plan the cake, gather supplies, and create or locate decorations required to complete your order. Please note that on holidays or other special dates like Valentine's or Mother's Day we tend to fill our books faster.
Plan accordingly, the earlier you place your order, the better.Absolutely! If you’re calling ahead to order from our current in-bakery selection, we can usually have your order ready for pickup at your preferred time. Simply give us a call with your order, and we can take your payment or deposit by phone.
Our inventory changes throughout the day and many items sell out quickly, so we recommend ordering ahead whenever possible. Once your order is placed, it will be boxed and ready for you when you arrive.
Custom cake orders require a non-refundable deposit and are subject to specific terms regarding payment, changes, pickup, and responsibility.
We strongly recommend reviewing the Order Terms & Responsibility section below before placing your order to ensure a smooth and successful experience.
Terms & Responsibility
Deposit & Payment
• A non-refundable deposit is required to reserve your event date.
• The remaining balance must be paid by the agreed-upon due date or the order will be considered void.
Order Changes
• Any changes to your order, including flavor, size, or design, must be made at least one week prior to pickup and may result in a price adjustment.
• Orders postponed with less than 96 hours notice may be subject to a fee deducted from the original deposit.
Pickup & Delivery Responsibility
• If Suzybeez Bakery delivers the cake, we are not responsible for damage once the cake has been set up.
• A sturdy table and appropriate environment must be provided at the event location.
• If the customer picks up the cake, responsibility transfers to the customer once the cake leaves Suzybeez Bakery.
Cake Transportation
General Transportation Guidelines
• Cakes must always be supported from the bottom of the box during transport.
• Cupcakes and dessert items should be evenly distributed to prevent shifting.
Vehicle Placement
• Cakes should be placed on a flat, level surface in the vehicle, preferably on the floor rather than on a seat.
• Keep your vehicle cool and avoid placing cakes in warm or enclosed areas.
Handling and Safety
• Drive carefully and avoid sudden stops, sharp turns, or aggressive braking.
• Cakes should never be left unattended in a vehicle without air conditioning.
Cake Storage & Serving
Storage Before Serving
• Buttercream-covered cakes should be stored in the refrigerator until close to serving time.
Preparing for Serving
• Cakes should be removed from the refrigerator and allowed to sit at room temperature for one to two hours before serving.
Important Notes
• Due to custom shapes and designs, full covers or lids may not always be available. If full coverage is required, please notify us in advance.
• Suzybeez Bakery is not responsible for damage caused by improper storage, handling, or environmental conditions after pickup.
Allergies & Additional Policies
Allergen Information
• Our products may contain or come into contact with allergens including, but not limited to, milk, eggs, wheat, soy, and nuts. Customers assume responsibility for informing guests of potential allergens.
Additional Policies
• Suzybeez Bakery may photograph cakes and desserts for promotional and marketing purposes without compensation.
• If fresh flowers are provided by the customer, we will arrange up to 25 stems at no additional charge. Each additional stem will incur a $1 fee.
• Performance of this agreement is subject to events beyond our control, including acts of God, labor disputes, or other unforeseen circumstances.